Our experience in apparel fashion began with the commissioning of a multinational sports brand, 欧洲杯app conducted a mystery customer inspection of its more than 100 stores in more than 30 cities in China, aiming to comprehensively improve the quality of service, enhance the market competitiveness of the sports brand, and improve customer satisfaction。
The experience specialist used for the mystery customer detection has passed the strict selection and training of 欧洲杯app, and the mystery customer is the real/potential consumer group of the brand, which is in line with the market group positioning of the brand。
In order to ensure the applicability and pertinence of the detection，On the basis of combining 欧洲杯app's previous such standardized store testing，For the brand's service process and store characteristics，Carry out targeted implementation process, questionnaire design and quality control design，Through audio, video, photos and other channels of evidence，To ensure the authenticity and validity of mystery customer detection，The detection purpose of the project has been achieved。
The test results of the project, as part of the company's KPI assessment indicators for the store, have been widely recognized and praised by customers and their stores。
In addition to sports brands, we have been serving international women's lingerie brands for 10 years。